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Managing service project notifications | Jira Service Management Data Center and Server 5.13 | Atlassian Documentation
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Jira Service Management tickets creating empty ticket description or comment | Jira | Atlassian Documentation
Jira Service Management] How to customize customer notifications with Jira Automation | by Trang Nguyen Ngoc | Medium
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The Jira (or Service Management) mail handler added a comment to an existing ticket instead of creating a new ticket from an email | Jira | Atlassian Documentation
![The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration | Jira | Atlassian Documentation The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration | Jira | Atlassian Documentation](https://confluence.atlassian.com/jirakb/files/1115659794/1115659816/1/1645113724177/KB1.png)
The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration | Jira | Atlassian Documentation
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